Surveymonkey
Explore an in-depth review of SurveyMonkey, the popular online survey platform. Rated 4.6 out of 5 by users, the platform is praised for its value, user-friendly features, and customer support. The review also highlights the platform’s versatility, being used by a variety of industries and company sizes, from self-employed individuals to large corporations with over 10,000 employees.
Based on 9.8K reviews
Usability
4.5/5
Value
4/5
features
4.5/5
support
4/5
Overview of SurveyMonkey as an Online Survey Tool
SurveyMonkey is a highly rated online survey tool that provides a comprehensive suite of features to help users create, distribute, and analyze surveys. With a user-friendly interface, it offers a variety of survey templates and question types to meet different research needs.
One of the main attractions of SurveyMonkey is its easy-to-use design tool. Users can create a survey from scratch or choose from a wide range of pre-designed templates. The software also offers advanced features like question logic, which allows users to tailor surveys based on the responses of the participants.
SurveyMonkey also stands out in terms of data analysis. It provides real-time response data and advanced analytics tools to help users gain insights from their surveys. The platform also offers integration options with other software, allowing users to export data and analyze it in their preferred tools.
Good & Bad
Good
Easy to use
Variety of features
Good customer support
Value for money
Bad
Some features require higher plan
Can be expensive for small businesses
The software is available in different plans, including a free option. Each plan offers a different set of features and is priced accordingly. The free plan is a great option for individuals or small teams who are just starting out with online surveys. For more advanced features, users can upgrade to one of the paid plans.
SurveyMonkey also offers excellent customer support, with a dedicated team available to assist users with any issues or questions they may have. This, combined with its robust features and user-friendly interface, makes SurveyMonkey a popular choice among individuals and businesses for their online survey needs.
In conclusion, SurveyMonkey is a feature-rich online survey tool that offers a range of options to suit different user needs. Whether you’re conducting market research, gathering customer feedback, or seeking responses for academic research, SurveyMonkey provides a reliable and efficient platform for all your survey needs.
Detailed Analysis of SurveyMonkey Features and Options
SurveyMonkey is a highly versatile tool that offers a wide array of features and options, providing an all-in-one solution for your survey needs. This comprehensive review will delve into the specifics of its features, highlighting its strengths and how it can be effectively utilized.
Customization and DesignOne of the standout features of SurveyMonkey is its high degree of customization. Users can tailor their surveys to their exact needs, with a variety of question types to choose from, including multiple choice, rating scales, and open-ended questions. The design aspect is also highly flexible, with options to incorporate branding elements such as logos and company colors into the survey.
Response CollectionSurveyMonkey excels in its ability to collect and manage responses. Users have the ability to monitor responses in real-time, providing up-to-the-minute insights. Additionally, the tool allows for easy access and management of respondent information, ensuring that the data collected is organized and easily accessible.
Pricing and AccessibilitySurveyMonkey offers a range of pricing options to suit different needs and budgets. From a basic free version to more comprehensive monthly plans, users have the flexibility to choose a package that best suits their needs. The tool is also highly accessible, with a user-friendly app that allows for survey creation and management on the go.
Analysis and ReportingSurveyMonkey provides robust analysis and reporting options. Users can generate detailed reports, complete with graphs and charts, making it easy to visualize and interpret the results. The tool also offers the ability to filter and cross-tabulate data, providing deeper insights into the responses.
In conclusion, SurveyMonkey is a comprehensive tool that offers a wealth of features and options. Its versatility, combined with its user-friendly design and robust analysis capabilities, make it a highly valuable resource for anyone looking to conduct surveys.
User Experience and Customer Support in SurveyMonkey
When it comes to online surveys, the user experience is a crucial factor that can determine the success of a survey. With SurveyMonkey, users have reported an overall positive experience, citing its simplicity and user-friendly interface as significant advantages.
Creating a survey is straightforward with SurveyMonkey. The platform provides a clean and intuitive interface that allows users to easily navigate through the survey creation process. Users can choose from a wide range of question types and can customize their surveys to fit their specific needs.
Another aspect that users appreciate is the ability to analyze the collected data within the platform. SurveyMonkey provides easy-to-understand graphical representations of the survey results, which can help users make informed decisions based on the responses they receive.
However, user experience is not only about the product itself, but also about the support provided by the company. SurveyMonkey’s customer support has been praised by users for its responsiveness and helpfulness. Users can reach out to the support team via email or live chat, and they usually receive prompt and comprehensive answers to their queries.
Additionally, SurveyMonkey provides a wealth of resources on its website, including tutorials, articles, and FAQs, to help users get the most out of the platform. This proactive approach to customer support enhances the overall user experience and contributes to the platform’s high user satisfaction ratings.
In conclusion, SurveyMonkey’s user experience is highly rated due to its intuitive interface, range of customization options, and excellent customer support. These factors make it a reliable choice for individuals and organizations looking to conduct online surveys.
Pricing and Plan Options of SurveyMonkey
Understanding the pricing structure and plan options of SurveyMonkey is key to making an informed decision about whether this tool is right for your survey needs. SurveyMonkey provides a range of pricing tiers, each with its own set of benefits and features, allowing users to choose the plan that best suits their needs and budget.
Starting with the Basic plan, this is a free option that provides access to essential survey creation and analysis tools. It allows up to 10 questions per survey and 100 responses. The Basic plan is an excellent choice for individuals or small businesses that need to conduct simple surveys.
Moving up, the Standard plan is a more robust option. It offers unlimited questions and responses, enhanced question types, and data exports. The Standard plan is priced at $99 per year.
The Advantage plan, priced at $384 per year, offers more advanced features. These include unlimited surveys and responses, priority customer support, and advanced data analysis tools. This plan is ideal for businesses that require in-depth survey analysis.
Finally, the Premier plan is the top-tier option. Priced at $1,188 per year, it includes all the features of the Advantage plan, plus advanced team collaboration tools and premium phone support. This plan is suited for large organizations or those conducting extensive research.
In conclusion, SurveyMonkey’s pricing and plan options cater to a wide range of needs and budgets. By understanding what each plan offers, users can make an informed decision about which plan is the best fit for their survey needs.
Comparing SurveyMonkey to Alternative Survey Software
When it comes to online survey platforms, SurveyMonkey is a popular choice among users. However, it’s always beneficial to compare it with other alternatives in the market to make an informed decision. This comparison will primarily focus on ease of use, value for money, and customer support.
Ease of Use
SurveyMonkey is known for its user-friendly interface and simplicity. However, some alternative survey software like Typeform and Google Forms are also praised for their intuitive design and ease of use. These platforms provide easy-to-use tools for creating custom surveys, which can be an advantage for users who are new to online surveys.
Value for Money
While SurveyMonkey offers a robust set of tools for survey creation and analysis, some users might find it a bit pricey compared to other alternatives. Google Forms, for instance, is a free tool that provides basic survey functionalities. For businesses with a tight budget, such alternatives might offer better value for money.
Customer Support
Customer support is another crucial aspect to consider. SurveyMonkey has a solid reputation for its customer support. However, alternatives like Qualtrics and Zoho Survey also offer extensive support to their users. The choice between these platforms might come down to personal preference and specific support needs.
In conclusion, while SurveyMonkey is a reliable and popular choice for online surveys, it’s important to consider other alternatives in the market. Factors like ease of use, value for money, and customer support can significantly influence the choice of survey software.
The Value of SurveyMonkey in Market Research
When it comes to market research, SurveyMonkey has proven to be a valuable tool. Its ability to create tailored surveys and compile data in an easy-to-analyze format makes it a go-to choice for many businesses and organizations.
The platform’s user-friendly interface allows users to design and distribute surveys with ease, saving time and resources. This makes it possible to gather valuable insights quickly, which can be crucial in a fast-paced business environment.
Another strength of SurveyMonkey is its versatility. It can be used for a wide range of research purposes, from customer satisfaction surveys to employee feedback forms, and even academic research. This flexibility makes it a practical solution for various market research needs.
SurveyMonkey’s analytics and reporting capabilities are also noteworthy. The platform provides comprehensive data analysis tools that help users to interpret their results and make informed decisions. This feature is particularly useful for market researchers who need to draw meaningful conclusions from their data.
Finally, the cost-effectiveness of SurveyMonkey cannot be overlooked. With its reasonable pricing plans and robust features, it offers excellent value for money. This makes it an attractive option for businesses and organizations of all sizes, including those with limited budgets.
In conclusion, SurveyMonkey is a powerful and reliable tool for market research. Its user-friendly design, versatility, and strong analytics capabilities make it a valuable asset for any organization looking to gather and analyze data. While it may have its downsides, the benefits it offers far outweigh them, making it a worthwhile investment for businesses and organizations alike.
SurveyMonkey: User Reviews and Usage Overview
SurveyMonkey is an online platform that allows users to create and conduct surveys. It has received an overall rating of 4.6 out of 5, based on 9.8K reviews. Users have praised the platform’s ease of use and value for money, while some users have pointed out certain cons. The platform is used by companies of various sizes, ranging from individual users to large corporations with more than 10,000 employees. The sectors that use SurveyMonkey include education management, hospital/health care, marketing/advertising, computer software, and nonprofit organization management. The length of time users have used SurveyMonkey varies, with options ranging from a free trial to over 2 years. The review also provides contact information for SurveyMonkey’s US office and registered office in Spain.| Rating | Pros | Cons | Company Size | Sector | Usage Time |
|---|---|---|---|---|---|
| 4.6 out of 5 | Easy to use, value for money | Not specified | Myself to 10001+ | Education, Healthcare, Marketing, Software, Nonprofit | Free trial to over 2 years |
FAQ
What are the key features of SurveyMonkey as an online survey tool?
SurveyMonkey is a highly rated online survey tool with several key features. It offers a user-friendly interface that makes it easy to create and distribute surveys. It provides a wide variety of question types and design templates to suit different needs. The platform also includes advanced data analysis tools, allowing users to gain valuable insights from their survey responses. SurveyMonkey supports multiple languages, making it suitable for global surveys. It also offers flexible pricing plans, including a free option, which makes it accessible for individuals and businesses of all sizes. Moreover, SurveyMonkey is appreciated for its reliable customer support.
How is SurveyMonkey rated in terms of value for money?
SurveyMonkey is generally regarded as good value for money. Many users have positively highlighted this aspect in their reviews, contributing to its overall high rating.
What is the ease of use rating for SurveyMonkey?
The ease of use rating for SurveyMonkey is not specifically mentioned in the article. However, it is stated that the platform has received positive reviews for its ease of use.
What are the pros and cons of using SurveyMonkey according to user reviews?
According to user reviews on Softat.net, SurveyMonkey has a number of pros and cons. On the positive side, users appreciate the platform’s ease of use and its value for money. They find it straightforward to create and conduct surveys, and feel that the service provides good value considering its features and capabilities. On the other hand, some users have mentioned cons, although specific details are not provided in the summary. These could potentially relate to aspects such as advanced features, customization options, or customer support. Some users might find certain features lacking or difficult to use, or they may have had less than satisfactory experiences with the company’s customer service. It’s also possible that some users might find the pricing plans to be more expensive than they would like, particularly for small businesses or individuals.
What is the average likelihood to recommend rating for SurveyMonkey?
The average likelihood to recommend rating for SurveyMonkey is not specifically stated in the article, but the overall rating of the platform is 4.6 out of 5 based on 9.8K reviews.
What are the common industries of the reviewers using SurveyMonkey?
The common industries of reviewers using SurveyMonkey include education management, hospital/health care, marketing/advertising, computer software, and nonprofit organization management.
How does the company size of the reviewers affect their experience with SurveyMonkey?
The size of the company does not directly affect the user’s experience with SurveyMonkey. However, larger companies may find the platform more beneficial due to the ability to collect and analyze data from a larger number of respondents. On the other hand, smaller companies or individual users appreciate the ease of use and value for money that SurveyMonkey offers. In general, SurveyMonkey is designed to cater to the needs of companies of all sizes.
What are the suggested alternatives to SurveyMonkey?
Some suggested alternatives to SurveyMonkey include Google Forms, Typeform, Qualtrics, Zoho Survey, and QuestionPro. These platforms also offer online survey creation and conducting tools, and they have a variety of features that may suit different user needs.
How long have the reviewers been using SurveyMonkey?
The time reviewers have been using SurveyMonkey varies, with options ranging from a free trial to over 2 years.
What are the paid features available in SurveyMonkey?
Paid features available in SurveyMonkey include unlimited responses, advanced question types, skip logic, page logic, text analysis, custom branding, data exporting, and 24/7 priority support. Additionally, paid users can enjoy advanced features such as multilingual surveys, survey templates, randomization of questions or answers, and the ability to share surveys and results with team members. Paid plans also provide access to SurveyMonkey’s panel of respondents for an additional fee.
Can SurveyMonkey cater to the needs of an enterprise-grade solution?
Yes, SurveyMonkey offers a range of enterprise-grade solutions. It provides robust features, scalability, and customisation options to meet the needs of large organisations. It also offers strong customer support to assist with any issues that may arise.
How do I create a free SurveyMonkey questionnaire?
To create a free SurveyMonkey questionnaire, follow these steps:1. Open the SurveyMonkey website and click on ‘Sign Up’ to create a new account. If you already have an account, simply log in.2. Once logged in, click on ‘Create Survey’ at the top of the page. 3. In the pop-up window, select ‘Start from scratch’ or ‘Copy an existing survey’. 4. If you choose to start from scratch, you will need to enter a title for your survey and choose a category that best fits the purpose of your survey. 5. You will then be directed to the ‘Builder’ section where you can add your questions. Click on ‘+ New Question’ to add a new question to your survey. 6. You can customize each question by selecting the type of question you want to ask (multiple choice, text box, etc.), entering the question text, and adding answer choices if applicable. 7. Once you’ve added all your questions, you can customize the design of your survey by clicking on the ‘Design’ tab at the top of the page. 8. When you’re happy with your survey, click ‘Next’ to review and then ‘Done’ to save your survey. Remember, the free version of SurveyMonkey allows you to create surveys with up to 10 questions and collect up to 100 responses per survey.
What are the various ratings categories for SurveyMonkey?
The various ratings categories for SurveyMonkey include value for money, ease of use, features, customer support, and likelihood to recommend.
What is the contact information for SurveyMonkey’s US office and registered office in Spain?
The contact information for SurveyMonkey’s US office is One Curiosity Way, San Mateo, CA 94403, United States. The registered office in Spain is located at Paseo de la Castellana, 93, 7th Floor, 28046 Madrid, Spain.
Is SurveyMonkey owned by Nubera eBusiness S.L.?
No, SurveyMonkey is not owned by Nubera eBusiness S.L.
Score
4.6